Pixel 3 Service Action

Dear Parents,

At Avionaut, the safety of children, the quality of our products, and your trust in our brand are our highest priorities. For this reason, we are launching a service action for the Avionaut Pixel 3 infant car seat.

As part of our ongoing quality assurance process, we identified a handle assembly component which, under specific conditions during carrying, may not meet our internal durability standards. The root cause has already been fully eliminated from our production process.

As a precaution, we kindly ask you to send your Pixel 3 infant car seat to one of our authorised service centres. Every seat will undergo a thorough inspection, and the identified component will be replaced with a new one. The procedure is straightforward and will be handled by our team as a priority to minimise turnaround time.

Important safety information

This service action relates only to an additional component used to secure the carrying handle of the infant car seat. It does not affect your child's safety while travelling in a vehicle. When correctly installed—either on a compatible base or using the vehicle's seat belt—the Pixel 3 continues to provide the same level of protection and fully complies with all applicable safety regulations and certification requirements. We are taking this proactive measure to ensure the highest product quality and to provide complete confidence when using your Avionaut product.

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How to register your Pixel 3 for the service action

We have designed the process to be as simple and convenient as possible. If required, we will provide a complimentary replacement infant car seat while yours is being serviced.

What you need to do:

1. Contact us by email at [email protected]
2. Include the information needed to identify your product: serial number and your contact details.
3. Let us know whether you require a replacement infant car seat while your product is being serviced.
4. Wait for shipping instructions from our Customer Service team.
5. Hand the packed infant car seat to the courier arranged and paid for by Avionaut. If you requested a replacement seat, it will be delivered before your own seat is collected.
6. Our authorised service centre will replace the handle component and return your infant car seat as soon as the work has been completed.

The entire service process is free of charge, and our Customer Service team will be happy to assist you throughout every step of the process.

Thank you for your trust and cooperation.

At Avionaut, we believe in acting responsibly, proactively, and with the utmost care for every family using our products.

The Avionaut Team